Get help in D2
What it does. The ? button at the top right of every screen opens the Help panel. Search the help site, open the articles for the screen you are on, send a problem, question or feature idea, and follow what you sent.
Find an answer
- Click ? next to your name at the top of the screen. The Help panel opens on the Help tab.
- Type a few words in Search the help articles, then press Enter or click Search →. The help site opens in a new browser tab with the matching articles.
- Click Help for this screen to see every article about the screen you are on.
- Click All help topics → to open the front page of the help site.
Contact support
- Click Can't find it? Contact support →, or open the Contact support tab.
- Pick what it is: Problem, Question or Feature idea.
- Give it a Title of at least 3 characters. Fill in Details. For a problem, say what you were doing, what you expected and what happened instead.
- If it is holding up work, tick This is stopping work. The box is not shown for a feature idea.
- Add up to 3 screenshots. Paste one straight into the panel or click Choose files. D2 takes PNG and JPEG images and shrinks a large one before sending it.
- Click Send. D2 shows your request number. Click My requests to follow it, or Send another.
Support also sees which screen you were on. Screenshots stay in D2 and are deleted 90 days after your request is closed.
My requests
The My requests tab lists your open requests, newest first, with the number, title, status, kind, date and who sent it. When support writes an answer, it shows under the request. An admin sees every request from the company, not only their own.
| Status | What it means |
|---|---|
| Received | Support has it and has not started. |
| In progress | Support is working on it. |
| Waiting on you | Support needs something from you before it can go on. |
| Under review | A feature idea is being looked at. |
| Planned | A feature idea is on the plan. |
| Done, Shipped, Declined | Finished. The request drops off the list. |
FAQ
Where did my request go? Finished requests drop off My requests. That covers Done, Shipped and Declined.
Why can I see requests I did not send? You are an admin. Admins see every request from the company so they can follow what the shop has raised.
Why will it not take my screenshot? D2 takes PNG and JPEG images only, up to 3 per request. Remove one to add another.
Can I send a request without a screenshot? Yes. A title and details are all D2 needs.
F-0253 · checked against the live app